Refund policy

Return & Refund Policy

Golden Hive Creations
Last updated: 4/16/2026

Thank you for supporting Golden Hive Creations! We take pride in offering high-quality honey products and custom print-on-demand items. Please review our policy below.

Returns

Due to the nature of our products, we have different return policies depending on the item type:

🍯 Honey & Consumable Products

All food items (including honey and related products) are non-returnable and non-refundable for safety and quality reasons
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos, and we will make it right

👕 Print-on-Demand & Custom Items

All print-on-demand items are made to order, so we do not accept returns or exchanges for:
- Incorrect size selection
- Change of mind
We will gladly replace or refund items if they are:
- Damaged
- Defective
- Incorrect (wrong item sent)

Please contact us within 7 days of delivery with clear photos.

Refunds

If your refund is approved:

Refunds will be issued to your original payment method
Please allow 5–10 business days for processing after approval

Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again
Contact your credit card company
Contact your bank

If you still need help, reach out to us at:
support@goldenhivecreations.com

Exchanges

We only replace items if they are damaged, defective, or incorrect.
To request a replacement, contact us at:
support@goldenhivecreations.com

Shipping Issues

Golden Hive Creations is not responsible for:

Delays caused by shipping carriers
Incorrect shipping addresses provided at checkout

Please double-check your address before placing your order.

Contact Us

If you have any questions or concerns, we’re here to help:

Golden Hive Creations
📧 support@goldenhivecreations.com
📞 443-794-5417